Legal
Privacy Policy
This Privacy Policy explains how Vanta Research Labs collects, uses, stores, and shares information when you visit our website, contact us, or place an order. By using our website, you agree to this Privacy Policy and our Terms of Use.
Research-Use-Only Context
Vanta Research Labs provides products strictly for lawful laboratory research use only. Products are not intended for veterinary use, diagnostic use, therapeutic use, food use, drug use, cosmetic use, household use, or personal use. Information we collect may be used to confirm customer eligibility and support responsible research-use-only transactions.
Information We Collect
We may collect information you provide directly, including:
- Name, email address, phone number, billing information, and shipping address.
- Order details, product selections, customer support messages, and eligibility-related confirmations.
- Payment and checkout information handled by payment processors or checkout providers.
- Information stored locally for cart, coupon, and site functionality.
We may also collect basic technical information such as browser type, device information, pages visited, referring URLs, and usage data through hosting, analytics, security, or commerce tools.
How We Use Information
We use information to:
- Process, review, accept, cancel, fulfill, and support orders.
- Provide shipping updates, customer service, COA information, and product documentation.
- Confirm customer eligibility and enforce research-use-only requirements.
- Operate, secure, improve, and troubleshoot the website.
- Comply with legal, tax, accounting, fraud prevention, and risk management obligations.
Payment Information
Payments may be processed by third-party payment providers. Vanta Research Labs does not intend to store full payment card numbers on its website. Payment providers may collect and process payment information according to their own policies and security practices.
Shipping, COA, and Order Records
We may use customer and order information to provide shipping, tracking, batch verification, COA access, and order support. COA and batch information may be provided for research transparency and product documentation purposes.
How We Share Information
We may share information with service providers that help operate the website and fulfill orders, including payment processors, shipping carriers, hosting providers, analytics tools, fraud prevention services, professional advisors, and legal or regulatory authorities when required.
We do not sell customer personal information as a business model.
Cookies and Local Storage
The website may use cookies, local storage, or similar technologies for cart functionality, coupon functionality, analytics, security, and site performance. You can adjust browser settings to limit cookies, but some website features may not function correctly.
Data Retention
We retain information as long as reasonably necessary for order records, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and business operations.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No website, transmission method, or storage system can be guaranteed to be completely secure.
Customer Choices
You may contact us to request access, correction, or deletion of certain personal information. We may need to retain some information where required or permitted for legal, accounting, security, order, or dispute purposes.
Children and Minors
This website is not intended for children or minors. Customers must meet the eligibility requirements described in the Terms of Use.
Governing Law
This Privacy Policy is governed by the laws of the United States and applicable state law, without regard to conflict-of-law principles.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates are effective when posted on this page.